HTC — Not providing handset from Voice Infotech, Kingsway camp(Shopkeeper), Delhi-9

Address:

New Delhi, Delhi

I have purchased HTC desire 820Q having IMEI No [protected] from Voice Infotech, Kingsway Camp, Delhi-9 on 28 Feb 2015. When I inserted SIM into the phone it fail to detect SIM-I. I visited HTC customer care named TVS-Electronics LTD, Kamala Nagar, Delhi-110007 on 14 Mar 2015. Mechanic of that customer care told me that he will issue DOA Certificate and he issued certificate having No. SQ3S[protected] on 16 Mar 2015. I have submitted this certificate alongwith my mobile set and its components to voice infortech on 17 Mar 2015. After submitting this he told me that he will provide new mobile set after 02 days but when I visited his shop on 19 Mar 2015 he again told me that he will provide new set after 15 days. I have purchased HTC mobile cheerfully but now I feel that I have cheated from Shopkeeper. You are requested to resolve my problem on priority and provide me new set as soon as possible. My mobile number is [protected] and [protected]. Thanking you. from, Dhiraj Kumar