[Resolved]  HTC — Not Received Replacement of HTC Desire X Dual Sim even after 25 days of delay

Address:

Vadodara, Gujarat

Respected Sir/Madam, I have purchased HTC Desire X Dual SIM phone on september 2013. Since their was an issue in the software and motherboard, i had given the phone at service centre thrice. After some time, company changed the motherboard. But still after 2-3 months, the same issue started again. Rather than that, even the touch panel and power buttons were not working properly. Also, their was a malfunctioning problem whereby either of the SIM slots stoped working many times.Moreover, it became like an headache o[censored]sing the phone. Even after replacing the motherboard, my phone was not working properly which clearly proves that their are issues with the handset. So i gave the phone again to the service centre on 28/07/2014 for the replacement of the product. Since then i have not received my phone even after 25 days. I called many time to the customer care support whereby the company kept of assuring me that they will update me in 24-48 hours. Due to these delays, i have to suffer from lot of Financial and social issues.Even i had to give up many Relations due to these. Since i dint have any other Smartphone, i was unable to copy the contact from my memory card. I even asked for the standby phone where company denied me saying that its not the policy to give such services to customers. I even wrote to the company that i am a middleclass person and for me a phone worth of 15000/- means a lot. And so i baught a phone of a company like HTC so as to get better and standard services. I had given each and every intimations to the company about my problems but it was all in vain. Rather then replacing my phone immediately, company went on giving me time to repair my phone since the parts were not available. I am so much surprised and shocked because of such behaviour and poor service given by a company like HTC. I have been completely trapped by such ridiculous service of the company. Henceforth, i kindly request you to take some necessary actions against the company and help me to get the Replacement of my Phone as early as possible.