HTC — Not receiving replacement for desire 826 complaint overheating, battery backup issue - pathetic customer service & quality of products

Address:	560045
Website:	www.htc.com/in/contact/email

Dear consumer court officer,

Mobile number - [protected]
Imei number: [protected]
Serial number: [protected]
Htc service complaint number - 16incw19ena001036, 16incw16ena001174,

Ticket number: [protected]
Model: htc desire 826 dual sim
Date of complaint registration: apr 25 2014 10:43am
Facing issues since - janauary, 2016

Solution required - complete replacement with another htc model (Htc e9+) which is equivalent to htc desire 826 model
Or full refund

Complaint pending - for last 1 month and customer service is so horrible that they are stretching the issue without any proper justification and where the screenshot is showing how poor the device quality is


I am writing to you to raise an issue about: htc mobile phones and my purchased model htc desire 826
Please note that, i have already escalated this issue to htc escalations team and i am facing several issues for my htc device and i already clearly informed them that i will not accept any repaired device because in 9 months, i have been facing various issue starting with overheating and battery backup issue.
Please find below the list of issues in my htc device.

Please find the list of issues with my device :

1. Device restart is taking about 3 minutes to launch the home application, which is very slow.
The device is getting started in a very slow manner, which does not happen with smartphones.
2. Every day, after starting my phone, i am getting an error message as “ please send the error report to htc”, “ wait”, “ do not send “ – totally scrap device this is – can’t use it anymore!
3. While the device got restarted, the dual sims is not getting detected. Sim not supported errors are coming very frequently every time, i am restarting my device.
4. Most often, i am getting the message “preparing sim card” and the message is not getting removed from the screen at least for 5 mins so accessing the other appln. Are getting stopped.
5. The main concern is for overheating of the device and every time, i am using it for calling or accessing any application for a long time, the device is getting overheated and the temperature reported as 49-50 degree c. Screenshot already provided to htc. Already the overheating issue was reported earlier and again i am facing this within 8-9 months.
6. Another major concern - the battery backup of the device is very poor. While after giving full charge, i am able to use the device for maximum 6 hours with maximum call time 25-30 mins.
A device with 6-7 hours standby time (Max), with usage of 25 minutes call time is not at all expected.
7. Sometimes, the device camera is also getting hanged and i was not able to capture photos by pressing the camera button. So in the same manner, other device apps are also getting hanged on numerous times which is wasting my effort to use it seamlessly. Very poor response time.


I have been going through mental harassment for the last 2 months and htc customer service is so pathetic that they are responding with the same reply again and again!!!


Please help me to get a proper replacement of my device because htc customer service people is forcing me to take a repaired device, which i am not going to accept as i am under warranty period and within 9 months if a device is having so many issues, then you can understand how the device quality is!!

Hence, please take serious action against them and show me the proper direction to solve my issue.

Thanks,
Subhodeep ganguly