[Resolved]  HTC — Pathetic customer service HTC

Address:

Pune, Maharashtra

Hi Team, I bought the handset HTC desire 501 dual sim on 3rd May 2014, I did a mistake as I rooted my device and as I wanted to sale the handset wanted that to be in original format. So when trying that the mobile is not getting started as it is stuck at the homescreen. To get is repaired I visited the service centre in pune which is located at camp on 26th Dec'14. When I visited there they just told me that as the phone is rooted hence the mobile cannot be repaired and need to change the motherboard which will cost me 8000rs. I told the person that atleast try to check whether something can be done he straight away informed me that he cannot do anything. I then contacted the customer service through email for the same reason for which they are claiming that they tried to reset the handset by original factory reset which they did not. I again replied them stating the people from service centre did not even touch the handset and have replied false information. Now according to the rules I should have not rooted the device which I did. But I already informed them on the email that I am ready to pay the amount for software installation but to earn more money they are asking to change the motherboard which will cost 8000rs. I have sent three emails reminders but have not received any reply. Thanks and Regards, Jai Gaikwad [protected]