HTC — Pathetic service from HTC

Address:

Gurgaon, Haryana

Hi, we would like to bring into your notice that my cousin (Yatish) has purchased model HTC DESIR 616 dual sim phone recently and it started giving some issues with the earphone jack and also some dots on camera. I have called HTC customer care line and after consulting with them I have sent the phone to the service center with the Ticket number 15INA[protected] on 23rd feb. It’s been over a month now and whenever my cousin calls to check an update on the same he always gets a response that within 2 days it will be repaired and recently the update he has received that he will get a replacement phone HTC one and would might take 14 days. He called again after 14 days but no update on the same. This is the worst experience he had so far as he is doing his MBA and he has to take his time out to call you guys everyday and spend 2 hours on the phone, he is not able to concentrate on his studies and it’s a kind of mental torture for the same. Would be publishing the same to social media and also to cosumer court at the same time will ensure this goes to all top corporates so that before buying HTC they will think thrice. I am writing this email through my corporate ID just to let you know guys that how much power social media has these days. Also you will be receiving a legal notice soon on the same. Call me if you can to get this fixed. My phone number is [protected]. Thanks, Sandeep Kumar