HTC — Poor service, mobile not working at all

Address:

New Delhi, Delhi

I submitted mobile on 4/6/15 and told the following problems in the HTC desire 820: 1- It heats too much. 2- Camera not working, shows black screen. 3- While surfing the internet, the screen blinks. 4- It hangs. 5- It consumes battery very fast.. Because there were so many problems with this mobile since I purchased it and sometimes it used to work fine, I did not visit the Service center in Kalka ji but this time it created so many issues so I went there. I explained everything and requested to offer me a new mobile as I am facing multiple problems with this mobile but neither the Receptionist at the service center helped nor the agent on the phone. Though it takes years to be connected with the phone agent but when the call got connected, the representative put me on hold for 20 minutes and never came back and I showed the same to the receptionist at the service center in Kalkaji. They delivered my mobile today 9/6/15 at around 1:50 PM and I could just checked the camera because I could not stay there for hours.. So after getting free from all my works I thought o[censored]sing the camera at around 8:10 PM on the same day the screen got black and it is still black and the mobile is heating like anything. Then I called the representative again who was absolutely trying to get rid of me and did not response me and presented as he was unable to here me. I am 100% sure that he was able to listen me and was playing with ihs head phone because what i feel is it was his log out time.