HTC — Product and Service both

Address:	122002
Website:	www.htc.com/in

S/N LC569YH02496 phone has sensors not working, then one day, display stopped working and in next 2 days, it went dead. on 7/10, phone was given to Service center in Grand mall, Sikandarpur, Gurgaon. on 9/10, they said phone is getting replaced. on 13/10, they said, we only have black colored phones, they can't give me gold Sepia (my phone was gold sepia). And the Service Center ppl have come to a deadlock where they are saying, wither take the black one or we will try to repair your phone, we wouldn't be able to say, by when will it get done? Need someone from HTC management to call and resolve. even call center ppl are inefficient. But yet again, it is because of processes set up by HTC. Regards, Varun [protected]