HTC — Product repaired three times, still the same problem

Address:

Kolkata, West Bengal

Hello I am Vivek Jaiswal I have been suffering a lot from the day i bought the phone. I am using Htc Desire 600. My cellphone's speaker malfunctioned 3 times. 3 times they repaired the product but with in a week it again malfunctions again. Within a month I have visited the service center 11 times.I asked for a replacement but the customer care of Htc rejected it 2 times. Firstly they said my phone was not in warranty but it was. On the second occasion they rejected it again stating that no major repairs was done to my product. They convinced me to submit it to the service center again. I did it as said but on the delivery date when received the product i found my phone speaker still not working. Again i called there customer care number again now they r asking me to wait another 24 hrs to let me know about replacement. I am just fed up with this kind of service nd attitude of htc. Pls help What further step i need to take.