HTC — Refund for htc mobile not working

Address:

600059

SAM MANOHAR No:28, Sithi Vinayakar Koil Street, (Cell : [protected]) Tambaram Sanatorium, (E-mail : [protected]@yahoo.com) Chennai – 600 047. 16th December, 2015. Customer Care, M/s. HTC Ltd., service report G-4, Bptp Park Avenue, Sector 30, RIN : Q2S[protected] Gurgaon - 122002, Near Nh-8. IMEI : [protected] [protected] S/N: HT4AHYC00043 [protected] PART NO : 99HABS071-00 [protected], 4129801. Sir, Sub : Poor customer care service at Chennai Service Centres. ***** I purchased your Mobile Phone Model HTC 820 on 18.12.2014 at Chennai. All went well, until March 2015 when the said phone developed the following problems which had caused much inconvenience and hardship for my communication with outsiders: i) Quick discharge of battery ii) Display problem iii) Abnormal heating iv) Frequent handing v) Camera resolution Due to above problems, I gave my defunct phone for servicing at M/s. TVS Electronics Ltd., Chennai-600 006. After delivering my phone, I requested for issue of Job sheet for which they refused. Upon servicing, they delivered my phone and again the same problem resurfaced after few days o[censored]sage. Like this, I gave my phone for three times for rectification of the problem and still they are not able to correct the defects in my phone. When I enquired about the frequent problem, the dealing person at the Service Centre replied that the said model is a failure one and that is the reasons for occurrence of problem. Finally, one Mr. Chanuvash, whom I contacted him at HTC Customer Care do not respond to the customer’s queries, when other people are not so like him. This sort of people will bring bad reputation. Hence, appropriate action may be initiated for his unwarranted behaviour thrust on me. Moreover, report for the work said to have been done has not been issued even after requesting for them. It seems that the service centre is deliberately prolonging the case so as to approach the closure of one year warranty period closes on 18th Dec.'15. Concluding, it is submitted that I want to know as to what action your people have taken in during the past three times. If I do not receive any positive reply from your end, I have not other options, but refund of entire amount of Cell phone immediately, else I will be forced to take further action in this regard. As you are aware, there is only one Service Centre in Chennai which is frequented by more than 1000 customers per day. Moreover, I have to travel around 120 KMs to and fro by spending Rs.400/- towards transportation for each visit to the Service Centre, that too for several days for which I am incurring a substantial loss, by way of availing leave to office. Kindly refund the cost of mobile phone set I purchased for the reasons adduced above. Kindly reply immediately. Thanking you,