HTC — Regarding Non replacement of Mobile Phone

Address:

Indore, Madhya Pradesh

I had purchased a Mobile Phone on Dec 2014 and on feb. 2015 sim slot no. 1 were not working properly. So, I submitted my phone on 5 feb 2015 for repairing ( Ticket no. Is 15INA[protected] which is under warranty period. But till today I did not get back my Phone and after many reminder and having conversation from customer care executives they always doing false promises by telling me that, they are not able to repair my phone due to non availability of parts and in place of my phone Htc 816 desire they will provide me new upgrade phone 820 q but neither they provided me new phone nor they return my purchased cost after many request. Although I am a busy person and due to non availability of my phone I have to suffer a lost and bearing heavy monetary loss and suffering from high mental agony. That, HTC company is doing negligence on their part and done deficiency in services and also involved in unfair trade practice and cheating by selling low grade mobile phones.