HTC — Repairs not done!

Address:

Bangalore, Karnataka

I recently got a HTC Desire 816 (Grey colour), My screen cracked as my phone fell off from barely 1 ft! I gave my phone for repairs at the HTC service centre last monday! They assured me that I would get it by wednesday (According to the expected date mentioned on the bill) as they have to order the replacement screen from Taiwan! I called them about 4 times to ask about the status on this and now I get that they still don't have it and that they would give it to me saturday! I called again on Saturday and I get that maybe ill get it on monday! Does it take a week for servicing a phone? No one picks up at the Jayanagar office in bangalore! they give you 10 no or lame reasons for repair and the screen replacement cost is 7.5 K! ... I need to know a specific date of when i can get my handset repaired ASAP! This kind of irregular service, over commitment is not what I payed 23K for! I will be taking this up to AKOSHA consumer consultants by monday first thing if I do not get a status on the same with a assured date and reason for repeated delay! *** Update: HTC India has not replied to several of my msgs! Its been 3+ weeks now! I need an update on my phone! This is my complain No 14IND[protected] i raised the ticket on their toll free helpline no. as well. The bangalore service centre at Basavangudi (Jayanagar) has not replied and just bluffing away adding weeks after week!