[Resolved]  HTC — Repalcement and poor customer service

Address:

Bangalore, Karnataka

I got a HTC desire 816G phone last month. The phone was not working fine. THE SYSTEM HANGS UP, I WILL HAVE TO SWIPE THE PATTERN 6 TIMES TO UNLOCK MY SCREEN. AND FLASH ON THE PHONE GIVES YOU PICTURES WITH GHOST EFFECT. WHEN I TRY TO POWER OFF AND TURN ON THE PHONE IT WOULD STAY DARK FOR 5 MINUTES EVEN THOUGH PHONE IS ON AS IF THE DISPLAY HAS GONE BAD. I tried to fix this issue by removing all third party:no go i contacted HTC and tech asked me to do factory reset: no go It did not fix the issue. I was asked to go to service center. I did go there. You don't have a service center of your own?? There I was asked to surrender my phone.I am not ready to surrender my brand new phone for repair. I contacted HTC back for replacement. But the HTC representative I spoke to did not even show minimum concern to solve my issue and was least bothered with my problem. I HAVE PAID 19K FOR THIS PHONE AND TRUSTED YOUR BRAND AND I END UP WITH THIS PHONE THAT IS NOT FUNCTIONING PROPERLY. AND YOUR COMPANY DOES NOT WANT TO TAKE OWNERSHIP OF THIS ISSUE UNLESS I REPAIR MY PHONE OR SURRENDER IT FOR REPAIR. I DON'T THINK I DESERVE TO GO THROUGH ALL THIS MENTAL STRESS JUST BECAUSE I CHOSE TO BUY AN HTC PHONE. PLEASE MAKE SURE I GET A REPLACEMENT.