HTC — Repeat issue in my htc mobile model 820G+

Website:

www.htc.com/in

Ref: 16INA[protected] & RINQ2S[protected] & QXS[protected] & 16INCW29ENA000358

I purchased HTC 820G+ mobile phone at Chennai / India on 26th August 2015. The mobile phone makes factory reset automatically for every 4 to 6 weeks.

January 2016, HTC service centre did re-flashing of ROM. After this, the mobile worked fine for ~5 months.

From June 2016, it started once again to do factory reset. In July 2016, HTC replaced the mother board and after this the mobile worked for ~5 months.

From December 2016, the mobile started to do the factory reset once again every month.

I contacted HTC in March 2017 for a replacement of the unit and HTC refuses for the replacement.

The mobile phone has failed eight times in 18 months and every time, I lost all my data. Twice the mobile was given to their service centre and they failed to resolve the problem completely.

This indicates that the mobile has a product / quality issue and I requested for a replacement. HTC India is unable to resolve the problem and not willing to replace.

In the process of repair, the warranty period also expired.

Can you help in getting me the replacement or refund.

Thanks.