HTC — Repeated complaint after service

Address:

641687

I am using htc 820q device, after 8 months of purchase, the device experienced few problems like call drop, receiver side unclear voice and mobile hanging. I gave in htc authorized collection points (Classic electronics, tirupur) and it was sent to htc service center. When i got the mobile back it worked good for next two days and the third day the same problem appeared in the device now second time i gave it to the htc authorized collection point and after few days it was returned. This time when i switch on the device at service center, the device fault exists and i immediately returned the mobile for service and third time it again for service and it worked normal for one day and the second day the same problem appeared. Now it the forth time the mobile went for service. And i requested htc in live chat for device replacement but they said they have sent a request to the concerned team and asked me to check update in next 48 hours but nearly 4 days went still they are saying that they are waiting for the update from the team. I really frustrated by htc service. A trusted brand globally is doing like this. If they are not able to rectify the issue, why they are sending back the device just doing factory reset. I was so upset, frustrated and not going to refer htc handsets to family and friends circle. Nearly 3 months gone by running behind the device. Technology alone wont take you to the top you must equally satisfy customer needs.