HTC — Replacement pending from last 130+ days

Address:

Mumbai City, Maharashtra

I bought my HTC DESIRE 501 DUAL SIM serial no. [protected] as on 24th March, 2014. I submitted my instrument on 24th of March 2015 in HTC Service Center (S.G. Infotech) in Borivali. On 18th of April 2015 I received a message to collect an instrument from service center. But in replacement I received HTC Desire 526G+. I refuse to take delivery on counter. Now they are changing different models... desire 526G+ to desire 816G+ by giving reason devices being out of stock. Now they are offering HTC 820Q against my original device. They every now and then say that they will deliver it withing 1 week from 24th June 2015. I did so many reminder calls, chating, sent lots of reminder e-mails etc. But it seems of no use. Its frustrating, that one is waiting for a problem get resolve from more than 130 days. I look forward to hearing from you as soon as possible to resolve this problem