HTC — Substandard quality of Products/Services and Unfair trade Policies by HTC

Address:

Bangalore, Karnataka

My complaint is regarding the worst quality of products and services offered by HTC. The company is exploiting Indian consumers by offering the worst quality of products and services. To spend around Rs 43490 for a phone, is big deal especially when you hail from a middle class family like me. I did buy a HTC One. Have recommended HTC to many for which I now regret. HTC not only produces poor quality but also practices unfair trade policies, e.g.my first HTC One device which resembled a refurbished/used handset with pink coloured matter all around(though it was a sealed box piece), with several issues for which HTC verified and provided me with DOA(replacement). The replacement again had issues for which DOA was again provided! And now I have my third device which started giving me trouble, within few days of purchase. With issues still unresolved, 5th service in progress along with an accessory replaced and the device is at the service centre. Coming to my previous HTC device Desire HD worth Rs.27800, the device caused a lot more inconvenience to me(then I was residing in Bangalore). I was about to file a complaint on HTC when I was facing issues with Desire HD, HTC resolved the issue by providing me with a replacement stating that device with such issues was an exception hence I didn’t appeal to the court. As seen in my service reports of both devices, vibrator problems are a common sight in HTC. A vibrator is that which helps in picking a call in a crowded place. A flaw with the vibrator will let one miss important calls and thereby make you lose opportunities/job calls/emergency calls which are of high priority. Auto Erase of recent data is another common problem, where one loses important contacts, texts and other data all of a sudden. I proved it at service centre, so did HTC replace the motherboard of Desire HD. I[censored]nlucky one may lose their future itself. These issues cannot be spotted unless you spend more time on your device, since they happen once in a while and makes life miserable. CONSEQUENCE For HTC One: For DOA replacements I had to wait for a minimum of 1 week for the first replacement and more than 2 weeks for the 2nd due to unavailability of stock. More than 1 week for accessory(handsfree). It caused a lot of inconvenience to me, without contacts, handsfree etc...! To submit, collect, load data, travel to and fro was another big consequence. Presently I reside in Vellore. Everytime, I had to travel all the way from Vellore which has caused so much of inconvenience, travelling more than 5 hours to Bangalore and search for accommodations, taxis, food etc.. Every time I collected my device I was supposed to load data and download the necessary, time ranging around 3 hrs for data transfer every time. 2 replacements of phone and a replacement of an accessory with 5th repair in progress. So I have paid in 1000's till date to travel to service centre apart from food and lodging. Every call to HTC was around 30 minutes on average- Lost several hours of precious time.In this regard Mr.Irfan (HTC India)assured me of a replacement(after 4th service) if issues persist, ticket no-14WD[protected]. Issues are still persistent, service centre executives asked me to submit the device again and get it serviced, stating that they will get 100% quality checked which is usually said and refused replacement. This isn’t the first time that I was assured of a replacement and refused. I was assured of a replacement even during the month of December for which HTC refused to provide me with details. Every detail is stored in HTC database, but not the assurance of replacements. The worst trade practices a company could ever practice. For HTC Desire HD: Coming to my previous HTC device Desire HD worth Rs.27800. I was staying in a place(when i was in Bangalore) 50 kms away from HTC service centre Ovez Communications, Shoolay Circle and one more centre Salora International at HSR layout(which were more easily accessible from my home than the rest via Nice road due to less traffic congestions), apart from the fuel charges I had to pay a toll charge of around Rs150 to and fro if I had to travel to Salora. I own a Mini Sports Bike which just gives a mileage of around 24 kms per litre. So everytime I drop to the service centre I had to spend around Rs 500 to travel to the service centres and time of more than 4 hours every single visit. 6 times for service, twice for accessory replacements apart from a replacement along with service. Loss of data made me loose an important job cum business opportunity. Due to loss of contacts at that time, I was considered as uninterested. If it hadn't happen, I would have probably flourished in business. I probably lost my future itself. I have lost enough because of substandard devices manufactured by HTC. A warranty of 1 year doesn't mean that the phone is to be repaired once in a month or once in 2 months. One handset, 2 hands-free, motherboard replaced, charger replaced in 8 visits in a span of 1.25 years for HTC desire HD. 2 handset replacements along with one replacement of hands-free in 8 visits to the service centre for HTC One... Total Losses Incurred=Rs 19000