HTC — Warranty period

Address:

Mumbai City, Maharashtra, 400087

I purchased a new mobile(HTC 820S desire 820s Dual sim )on 8 sept 2016 which is still in warranty period. This device issue is No Power / Can Not Boot-cant power on fully dead.

I Submitted this device on 5 dec 2016 in HTC care service center thane Mumbai .They checked mobile and said as it is a hardware issue we will send mobile to Bangalore and after 5 to 7 days you will be intimated.

But even after 10 days I didn’t received any call or mail. During these days I called Mumbai care service many time but they didn't received my calls.On 11th day 15 march 2016 at 11:18am I called customer care toll free no they said we are still checking issue. At 4.25 pm they mailed me that we are not considering your mobile in warranty as you abuse or misuse it and attach a bill of 11916 rupees saying that it is due to sweat . There is no scratch or damage on my mobile. When I called customer care executive Mr Rahul respond me very badly showing irresponsible behaviour repeating only one sentence that it is not under warranty. When we asked to send images of mobile he sent dummy and fake mail without attaching images at 5:43 pm after that Sonal call us at 6:15 pm for discussing case she sent me images without asking.

My mobile was fully laminated there is no chance to enter sweat in it, collecting centre whom I submitted my mobile, she removed the mobile cover and then both the SIMs from my mobile. After that it was in htc custody and whatever happened to my mobile I am not aware. If damage is because of water or sweat htc is responsible for it. Damage may caused during transportation or due to careless handing from your staff, what is the need to remove plastic cover(moisture and water protector) from my mobile .

I want replacement of my mobile as it is under warranty period and all issues seems created by htc staff They neither intimated me in 10 days nor your staff send me images on time I received images after 45 mins. How can I trust such a careless, and uneducated staff, they damaged my mobile in this period for money as Mr Rahul send me mail without attaching images after 45 min Sonal send me images without asking for the same. Moreover plastic cover was removed from your staff if damage is because of sweat or water your staff is responsible for it as they removed it.