HTC — Warranty repairs taking too much time & want replacement

Neharaghuvanshi

from Lucknow, Uttar Pradesh

Address:	Lucknow, Uttar Pradesh, 226007
Website:	HTC.COM

Dear SIR, This is to inform you that I AMRENDRA SINGH working in High Court as Assistant Review Officer had purchased HTC ONE E-8 MOBILE in last year DEC'2014 we had submitted this set to your service centre Mahanagr Lucknow three times within one year.Firstly we had given in service centre in month of May'15 as they said there is problem in its mother board they said it will take one week time in repairing but they returned us after one month and even after servicing, problem is as it is again we had given it again in service centre around 19 oct'15 then they return us on 5-6 nov'15 but another problem arise as its mic is not working again we had returned it to your service centre on 12 nov'15 they said we will give you after one week but more then one month passed but I have not recieved my mobile set till date and when I made a call to customer care they said we had not done any work on your mobile set till date and from that day even they are not recieving my call or if they rcvd they do our call hold. The ques is up to what time i have to wait for my phone. Why should i suffer for that ?? Please give me replacement instead of repairing.Scan copy of my service reciept is attached .My contact no. is [protected]

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HTC India customer support has been notified about the posted complaint.

Dec 19, 2015

Updated by Neharaghuvanshi Dear Sir,

This is to inform you that by making complaint to you HTC has started process to solve our issue and they agreed to return our amount by making payment through card to card but there is one problem occur that they deducted amount from my Account & then they called us that now we will make uyour payment through NEFT & it will take some time to transfer but it will be transfer by today morning 10.00 AM but we didnt recieved and again they message us that sorry for inconvienience your total amount approx 65000/- will be transfer before 7.00 Pm .You are requested to please check the issue and do the needful .As Iwant my whole amount today itself at any cost.

Thanks & regard
AMRENDRA SINGH
MOB NO. [protected]