HTC — wating for my mobile

Address:

Varanasi, Uttar Pradesh

Hi Team HTC, I, Deeapk Chaurasya submitted my mobile on date of 13 feb 2015 at collection center of Varanasi. Its going to be about 2 months but till now I did not get my handset, they said part is not available I spoke in Noida person name Gaurav mob. no. [protected] several times but he couldn't deliver his promise to hand over my set by 4th april 2015. When today I made call to him he did not attend my call, when I went to collection center they said they don't have any update regarding my set and they suggested me to file complaint through consumer forum, is this the way you treat your customers after bothering them a lot you suggest to go file complain? My question is to you that when you were short of parts why you sent me quotation when I approved it I suppose to get my hand set within given time, now making excuse is not right. For the sake of your name do something, I made mistake that I bought your product but what are you doing now? please revert me with an answer. My ticket no. 15INA[protected], serial no. cc43cwp02346. email. [protected]@yahoo.com cont.no. [protected], [protected]