[Resolved]  HTC — Worst service

The worst Service of HTC.


It’s around a months, since what I am chasing HTC Service
Center and Call Center, but still I am not having any end resolution for my
complaints. I bought HTC 816 Mobile on November 30, 2015. During last month I
got a snag with this phone. First slot of the phone was not working & phone
automatically goes on mute. After that I had given it to the service center at
Malad (West) - Mumbai, where, they have informed me that there is an issue with
mother board. It’s around a moth but they don’t have mother board for
replacement.


During this period around 3 times I also spoke to HTC call
center (Complaint no: 15IND[protected] and I had explained them the issues.


At both the places (Service Center and Call Center), I had
requested for either early resolution or Standby Device or replacement or
refund.


However, since long, I have not got any solution and today I
got a call from call center 1) Mother Board Needs to be import will take some
more time, 2) Don’t have any Stand by device 3) Cant provide you refund and 4)
with respect to replacement we will get back to you.


I am tired with this feedback & attitude and requesting
you to refund my money or replace the phone at the earliest.

Myself Ankan and i'm from Kolkata. I bought a HTC hanset ( HTC DEsire 310 dual sim; IMEI No. - [protected]) one year ago. I chose HTC because it's a renowned brand and it's popularity reaches all over the world.
But but but after using the phone and visiting the AUTHORISED HTC TVSE service centre(TVS Electronics Ltd, 102, 2nd Floor, E-Mall, Chittaranjan Avenue, Near Chandni Chowk Metro Station, Kolkata - 700072) I came to know it's the biggest blunder in my life. There is only one service centre for the entire eastern region. So, it's kinda natural that they are unable to give proper service to the customers. Though HTC gradually increases their sales counters.
The worst part is their After-Sales Service. It's became a nightmare to me.You have to wait for 2-3 hrs. minimum just to reach to the counter after getting a token. The support executives were abusive and arrogant too just like their manager over there [ Some Lady]. And if you told them to behave properly in return you will get "Do whatever you can. And if you want to lodge a complaint against me... go on, you're most welcome" [specially mention in this circumstance Mr. ASIT PRADHAN - a srevice centre executive in Kolkata]. Also the HTC Eastern Region Customer Operations Head Mr. S. Biswas was don't want to listen to the customer complaint when some people want to have a word with him including me. According to him it's our mistake that we buy a HTC handset and like fools we have to wait for our turn to get a service and have to face all the consequences. From now on i'll make sure no one in my circle or from the other ones buy HTC. So, you better watch it...

Worst service i have ever seen
I bought HTC 826 and with in 10 days i faced touch problem and i submited the mobile in service center 13days back. and they are asking me be on contact with call center/toll free number. i am trying several times to call center. call is not at all getting connect with call center. from two weeks i am with out phone. i am unable to know the status of my mobile. i think its my fault to buy the HTC mobile. worst service

Very worst service Center

Very worst service Center in India. any small problem they are taken nearly 20 to 30 days to repair phone. in my case sim slot is not detected. i submitted my phone in service center. after 20 days also my phone issue not fixed.

services

Hi, i bought htc desirdesiredesire5desire500desire500 months back.mobile started heating up in 4-5 days. I showed it to shopkeeper he asked to send it to service center. N now its has been a months time i dint got my mobile.

HTC DESIRE 820 RESTARTING ABRUPTLY

I BOUGHT THE PHONE ON 10TH DEC 2014...IT WAS GOOD..ALL OF A SUDDEN FORM TODAY I.E 18TH DEC 2014 THE PHN IS RESTARTING ABRUPTLY...PLEASE HELP ME OUT...WHY IS THIS HAPPENING ?????