Hush Puppies — Complaint regarding the bad quality of shoe (Article no. 8544916) reference number is crf597120

Dear Sir/Ma’m,

I would like to bring it to your notice that I have bought a pair of shoes from HUSH PUPPIES shoes store at Fraser Road, Patna, Bihar. I bought it on Friday, 31st July 2015. Within six months of purchase I noticed that the sole is getting detached. I have approached the store manager and asked him for the return and he suggested me to file a complaint to the customer care department.

I have been using the products of Hush Puppies since long tome and purchased almost 10-12 pairs & this is the first instance I found the product is unsatisfactory. I am highly disappointed by the quality of the product I bought.

However Hush Puppies is known for its quality and comfort but this time it is not justifying its brand name.
Hence while I am writing this to you and request you to suggest me proper channels/ways to replace the shoe and regain my lost confidence in Hush Puppies products as I never expected this type of quality from a well renowned and reputed shoe manufacturing company.

Article no. - 8544916
Cash memo – bill lost but attached here with the account statement of my account showing debiting Rs. 4499 in favor of BATA India dated 31st July 2015.

I have also lodged a complaint through toll free number and get a response on my email having complain number - CRF597120

This is my humble request to please take care of my concern as soon as possible and make provision to return my shoes.

Hoping for an early and positive response.

I will be thankful for your kind act.