Hush Puppies — Hush puppies Egypt

Dear Sirs,
I bought a shoe from hush pappies store in Egypt Mall of Arabia branch on 1 october 20121
On late november 2021 the shoe got a cuti visited the branch on 3rd of December 2021 and after a long negotiations with the very poor customer services and area manager they refused to exchange the shoe and told my that the quality control refused the exchange and they will fix it
I received the shoe after almost 3 weeks from my first visit
After 3 weeks from receiving the shoe the same issue happened again i went to the store on 26 of January 2022 and they insisted to have it fixed again while obviously they don’t have the materials or equipment to get it fixed well