Hush Puppies — Repair of a broken stitch

Address:	Jaipur, Rajasthan, 302001
Website:	repair a product

Dear sir im currently holding 3 pairs of hush puppies ladies wear and love to use these shoes i was extremely happy that earlier i used to ask people to bring them for me from united states and later from delhi when stores opened in my own city of jaipur india i recently bought a pair of red shoes during a sale held from the world trade park store in jaipur later they gave way the thread binding these got loose a new store opened on mirza ismail road and the counter staff happened to recognise me i showed him my shoe and he said yes they would be happy to repair it when he called me back with the work done i was surprised the colour of the thread was different on the inside and part of that was showing on the upper of the shoe the thread used in the original stitching was off white i told them the same but they flatly refused to do anything about it i tried to reason that if i want to wear a shoe that is world class then i would like thier customer support and backup work /repair to be of the same standard he has not relied but just hands me back the pair in the same unruly done condition if i needed such shabby work i could have asked a street shoe maker to do the job and better i dont accept such customer support from you the last time i met them was this morning at the store this is my third attempt to try with them they said they had sent it to gurgaon and got it back from there and they cant do better than this im very upset that now they say if i have a bill only then will they look into it further earlier they recognised me by face and of cource the hush puppie red and beige shoes that i had bought from the store how come today they are so unresponsive and not ready to budge as an international company with a brand value i looked forward to a more courteous approach but since they said no i was very annoyed and said that i shall file a complain with their international office support as well and also do the same on online blogs as i expect a better approach hope im given my due and get the showe done in the same colour thread or if the company so wishes replace i may not have the bill but im sure your showe is not a fake and all three pairs i own currently have been bought right here in jaipur a white body flat as well a sa beautiful black pair of heels i wear ur shoes for comfort and the smart classy look i shall be said if i have to break this long association on the basis of an unmannered sales person and an off white thread used in the stitch TX $ GR 8 DAY 2 U MANJOOSHA BAIRATHI, DIRECTOR. SKYPE " MANJOOSHA.BAIRATHI " +[protected] FACETIME ALSO