Ibis Fab — Pathetic Product received and not responding for return process

Company Name :
Website : https://ibisfab.com/
E-mail: [protected]@ibisfab.com
Phone: +91 [protected]
Order Number Ibis Saree: 172389
Date of Delivery : 6th Oct 2023
Order Value : 999 INR

Details :

I have ordered Black & Red Colored Soft Silk Printed Saree With Blouse on 3rd Oct 2023.
I have received product but it is totally different from shown in the image while purchasing online.
Fabric also not a soft silk, its totally pathetic product.
I really want to return and refund but Ibis Fab team not responding on call and email as well. As per their terms I can not send this Saree back till they con confirm the return. Return available only days after delivery.
Its look like they do not care about this after delivered fake product.

Please resolve this issue ASAP.

Thank you,
Ashwini
Cont # [protected]