ICFAI University — icfai distance learning exams - casual, unprofessional and irresponsible!

Address:

Tirupur, Tamil Nadu

I took up a distance learning course (Diploma in investment management) from icfai in oct'16 and took the 'financial market' and 'quantitative method' exams on 4th oct'17 and 11th oct'17 respectively.

In both the exams the 'formulae and table (Fat) book' was not appearing in the software and it led to me to suffer for approximately 40 marks in both the exams as both the exams evidently involve numerical. Also, questions appearing were incomplete.

I repeatedly kept following up with the university and they did not revert for two weeks. After 2 weeks, they wrote back saying that i should retake the exams. I informed them that i am working and had taken leaves to study for this exams and can not take any more leaves. Also, i informed them that i am preparing for competitive exams that i have to take next month and it is not feasible for me to re-take the exams as i had studied for the exams religiously well on time and picked dates of beginning of october for the very same reason that i had other exams to take next month.

Because of the university's fault and test centre's casual behaviour (The staff at test centre kept looking for formulae book at various places on my desktop while my exam clock was running and they told me that this is university's fault and they can not do anything about it), students like me have to suffer.

I am asking the university to compensate me for the marks as i will not be able to retake the exams. And, i also say this basis my grades, which were a and b, of the previous icfai exams i had taken.

Ideally, it is unethical for the university to make the student suffer because of their mistakes and unprofessionalism. The university should check their softwares before exams start and the formulae book should be uploaded properly. Icfai does not seem to take any responsibility for student's career.

I have screenshots of the fat book non availability and proper emails sent to the university explaining the entire event in detail.