ICICI Prudential AMC Customer Care
ICICI Prudential AMC
Customer satisfaction rating: 9%
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COMPLAINTS

ICICI Prudential AMC Customer Care

ICICI Prudential AMC

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Address
2nd Floor, Block B-2, Nirlon Knowledge Park, Western Express Highway, Goregaon (East)
Mumbai
Mumbai City District
Maharashtra
India - 400063

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
9%
Complaints
44
Pending
0
Resolved
4
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

ICICI Prudential AMC Complaints & Reviews

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ICICI Prudential AMC — mutual fund redemption amount not credited to bank electronically

 ggadi on Dec 19, 2017
Hello icici pru,

This is with regard to my redemption request given on
Oct 10, 2017 - icici pru long-term direct-g.

However, the redemption amount was not directly
Credited to my bank but given via a cheque. Why was like this? Whenever i
Called customer support team which was anyway useless and time wast,
They never answered my query. They said they arrange a call back but it never happened. They never helped me and showed the reason by mail as "account number doesn't exist" ans washed their hands. Nobody from aum was trying to fix this...
Complaint comments  Read comments Complaint category Banks

ICICI Prudential AMC — non receipt of redemption amount

 Atashimo on Dec 18, 2017
Ref: folio no 131825/23
Sir,
The said folio matured on 11/12/2017 and i received account statement mentioning that redemption amount of rs 54624.70 has been sent to my registered bank account but till date the redemption amount has not received.
I had sent a number of mails but no action has yet been taken.
If i call to its customer care it takes about half an hour to get call connected.
They only issue complain number and it never gets resolved....
Complaint comments  Read comments Complaint category Business & Finances

ICICI Prudential AMC — complaint against icici mutual fund

 Harish Mulay on Dec 16, 2017
Icici mutual fund

Sir, my son praman mulay has received the following message.."your purchase in folio 10307119/12 in ltef (Tax savings)-growth on trade date 27.9.2017 for 124.762 units amounting to rs.40000.00 has been reversed for the reason: internal rectifications - icici prudential mutual fund.." this message has been received on 13.12.2017. This matter has been brought to the notice of jmfs executive also. Pl explain in details the reason and do the needful. Waiting for your reply or else this matter will be taken up to the higher authorities of your mutual fund office.
Complaint comments  Read comments Complaint category Other

ICICI Prudential AMC — my nre icici mf folio transaction blocked without prior intimation

 Arcot Thangaraj on Dec 12, 2017
My name is thangaraj a c and i am a nri working in dubai.
My first purchase was on 19.08.16 with icici mf online using my nre account online payment method. My icici mf folio no. Is 8548446. After my first purchase i had received mail from icici cam that to show the source of account.in reply mail i sent my nre bank statement. After that i had sent my bank statements whenever transaction done. My fatca details updated to cams in the month of dec 2015 itself.
When i did transaction on 14.11.17 for redemption of icici pru balanced fund and transaction on 16.11.17 for purchase of icici...
Complaint comments  Read comments [1]Complaint category Stock Market

ICICI Prudential AMC — redemption proceeds to nre delay inordinately with flimsy reasons

 EmilNor on Nov 7, 2017
My daughter is an nri and i have invested in various mutual funds on her behalf. We had to make a large payment to a builder by oct 31st and hence i redeemed a few mutual fund holdings on oct 25th in order that the bank a/c may have enough balance to cover the amount of the cheque issued.
While the funds from other mutual funds reached the a/c by oct 30, the funds from icici prudential mutual fund did not. I called their toll free number on oct 31st to inquire the reason. I was told it was because the firc was pending. I was told because of this, they couldn't do the fund transfer but had...
Complaint comments  Read comments [1]Complaint category Business & Finances

ICICI Prudential AMC — folio no or mutual fund status not received

 Arunachalam Balaji on Nov 2, 2017
I've issued advice to icici bank of 26.10.2017 to debit 5 lacs from my sb a/c and issue of dd for mutual funds for 5 lacs for investment in mutual funds. My a/c has also been debited for 5 lacs and dd issued to mf.

But till date i've not received the folio no or investment status. On checking with their agents (Cams), they said no mf investment has been made as per my pan no/email id.

Now i do not know what happend to my 5 lacs which has been debited from my sb a/c?

Regards,
Balaji...
Complaint comments  Read comments Complaint category Banks

ICICI Prudential AMC — my sip application status

 aprahitha on Aug 22, 2017
I had submitted a sip application of rs.2000.00 (Direct investment) on 08/08/2017 at your hyderabad amc. However till now my account is not debited for the same, all other sip application whatever i had submitted on the same day in other funds (Sbi, dsp, kotak, hdfc) are cleared and the folio was created. Only i'm facing problem with your process. There is no status updation from your employee too. Im contacting him daily but he failed to update the status to me.

Pan no:akapa2283p
Name:amalapurapu v lakshmi
Contact number:[protected]....
Complaint comments  Read comments Complaint category Business & Finances

ICICI Prudential AMC — request to unlock my account folio number 9926669/60

 Daljeet Kapoor on Jul 22, 2017
I am a new investor having folio number9926669/60. While trying additional purchase in the above folio my account was locked as i exceeded the permissible attempts to open the site.in fact i forgot my password and tried to get new password. I was informed that an otp has been at my registered mobile number which was however not received it is to request you to unlock my account to enable me to transact on line...
Complaint comments  Read comments Complaint category Business & Finances

ICICI Prudential AMC — sip started in icici prudential focused bluechip equity fund.

 vepune65@gmail.com on Jul 22, 2017
I am vandana goyal house wife started above sip in sep 2014 from my icici saving account no[protected] pan no abepg7157k, our demat account no is in[protected][protected]
Actually in demat account isin no : inf 109k01bl4 name of company written as na & qty shown is 2854 amount to my monthly instalment of sip.
So i am worried what is happened
My registered mobile no is [protected] of my husband sanjay goyal,

Now i want statement as on today on my current mail id vepune65@gmail.com....
Complaint comments  Read comments Complaint category Stock Market

ICICI Prudential AMC — Icici - power unit certificate... No further communication

 3sixty on May 26, 2017
Sir, i had purchased
100 units of icici-power unit certificates on ist october 1994, my certificate reg. Folio no. Is pog35177, certificate numbers 137805 distinctive nos.63726301 to 63726400.... Harshal suresh phadtare

100 units of icici-power unit certificates on ist october 1994, my certificate reg. Folio no. Is pog35178, certificate numbers 137805 distinctive nos. 63726401. To63726500... Mayur suresh phadtare

I want to know the current value of the certificates purchased @ rs10/- each (Total no of units is 200) and how i can redeem it. I am looking forward...
Complaint comments  Read comments Complaint category Business & Finances

ICICI Prudential AMC — Icici prudential top 100 fund - dividend not credited

 Vasun.ch on May 19, 2017
I am holding 10188 units of ICICI Prudential top 100 fund (D) under folio 9419969/73. I came to know that a dividend was declared on 21st April as shown in my dividend statement under ICICI direct. However I did not receive the dividend payout into my linked account.

I sent multiple mail and reminders to enquiry@icicipruamc.com and lodged a compliant on ICICI PRU AMC portal. There is a no response.

Please check and credit the amount at the earliest.

Regards
Vasundhara...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential AMC — Have not received the redemption value of my investment

 harshsach on Apr 20, 2017
Reg: Complaint No.6016026

I have invested Rs 30000/ in close ended scheme (code- P2296 ) Value Fund series - 3 years Dividend Plan on 20 March 2014 which was supposed to renew on March 21, 2017.

It is surprising that I have still not got any revert from your
side for redemption of said amount . Kindly let us know that why you have not redeemed so far.

Now, it has been told to me that I have given my consent to renew or re-invest the funds in any other scheme.

I strongly claim that I have not given any mandate to ICICI Prudential...
Complaint comments  Read comments [1]Complaint category Stock Market

ICICI Prudential AMC — Commission paid icici bank in direct investment [Resolved]

 Ompal Singh on Apr 19, 2017
Dated: 18.04.2017

Sub: Cheating by ICICI Prudential and ICICI Bank
Sir,
i was retired from CPSU 31st August 2016. I decided on my own to invest my PF amount in mutual fund. After selecting two numbers of mutual fund schemes of ICICI Prudential on internet i.e. Value discovery fund and Balanced Advantage Fund, I decided a sum of Rs. 5 lacs in each fund to purchase online
During my visit to my home branch of ICICI Bank at Prashant Vihar Delhi to make FDs, I met Mr.Abhishek Sharma Branch Manager. I disclosed him about by investments in mutual funds, so that 10...
Complaint comments  Read comments Complaint category Banks

ICICI Prudential AMC — Folio not created yet and Units not allocated

 sonakshi jaiswal on Apr 12, 2017
Hi,

It has been 3 working days since I made an investment in ICICI Prudential mutual fund. But my units and folio is not allocated yet. They mentioned in the confirmation mail that it will maximum take 2 working days. This is highly unprofessional from ICICI Prudential. They should have mailed about reason for delay.

Transaction id- 4074720

Regards,
Sonakshi
Registered mobile no. - [removed]...
Complaint comments  Read comments Complaint category Business & Finances

ICICI Prudential AMC — Redemption of folio

 samrat pawar on Mar 21, 2017
Dear sir,

I have 6 times given request personally for redemption in Vasai West branch but every time it's showing signs does not tally.
In last application I have give request for 2 folio numbers (8915988/77 & 8099229/37) But only 1 redemption was successful & another was showing sign does not tally again. Sign was only 1 & application was also 1, then how it will not tally in another folio redemption.

Kindly give solution.

Regards,
Samrat Pawar
[protected].
samratpawar4u@gmail.com...
Complaint comments  Read comments Complaint category Banks

ICICI Prudential AMC — Account debited wrongly

 Manmohan Gart on Mar 15, 2017
Dear sir,
I am holding icici pru mf acoount whose folio number is 1370694/39. Today on 09/03/2017 my linked icici bank account has been debited for rs. 5000/-.
I do not have done purchase or sip on this date. Please check and reply why it was debited.

If it was wrong debit, please arrange to revert back this transaction and refund my rs. 5000/-

I also got a message from icici bank with reference number info — > bil*[protected]*iciciprude....
Complaint comments  Read comments Complaint category Other

ICICI Prudential AMC — Redeem amount not received since 20 days (wrong cheque of nre account issued by icici mutual fund office)

 Dr. Parag Shah on Dec 15, 2016
Ear sir,

Where is my redeem amount???

Still i have not got my redeem amount for folio 8752883/27 since 20 days.

What r u doing?
What kind of service u provide?

Its absolutely ur mistake of wrong calculation n sending wrong 2 cheques for nre account. (Icici ltp and icici ltp gilt)

The cheque of nre account sent to me have issues with firc and i sent all bank statment so firc must be updated till date. Most purchased from nre and some purchased from nro.

We contacted local branch in vadodara they said...
Complaint comments  Read comments Complaint category Stock Market

ICICI Prudential AMC — No A/C statements, Web portal activation, Unit allocation even after 4 days of plan purchase !! [Resolved]

 sv aksp on Aug 4, 2016
The worst AMC I came across recently. After making a plan purchase from through their Online portal, still waiting to get any details regarding the units allocated after 4 days. Not sure what's taking them so much of time to complete the processing which usually happens within 1-2 with other AMC !!

The customer service personal assured the online account activation within 2 days, but it didn't happen.They gave me false promise. Even the email steps to activate the portal proved unworthy and useless. They are not helping the customer's needs in any way.

Terribly disappointed...
Complaint comments  Read comments [1]Complaint category Stock Market

ICICI Prudential AMC — Transmission of mutual funds

 surkard on Aug 3, 2016
Dear sir. I am dhananjaybhaurao surkar my service ticket no is 5201337. This case is pending scince 2012 this case is of transmission of mutual funds. The ticket no is mentioned there kindly look in to this matter or i would take this matter to sabee as u have no respect to the court orders. The succession certificate was submitted to ur pune branch in march 2016 they said our legal team is looking into this matter dont u think they r taking pretty long time for this case as i have all ready submitted the court orders in our favour u should not have any problem in transmitting the same in my name...
Complaint comments  Read comments Complaint category Business & Finances

ICICI Prudential AMC — Investment in icici prudential mutual fund

 debasishmitra on Jul 12, 2016
But in the statement itself the transaction dt 5.7.2016 has not been updated in the folio no 8129504/04

Even after a lapse of seven days which you also feel highly undesirable.

Please update the statement

I send you the copy of your mail as under :

Dear investor,

Thank you for your investment application made in icici prudential mf.
We confirm the receipt of purchase transaction in liquid plan - direct - growth for rs.3, 000.00 on 05-jul-2016. the application will be processed for the net asset value as per the date...
Complaint comments  Read comments Complaint category Other

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