IDBI Bank — Account closed without returning balance amount ,Customer ID[protected]

Address:

KOLKATA

Dear Concern,

Kindly note i have attempted multiple times to contact branch -
IDBI bank LTS
155 Raja Dinendra Steer Kolkata
West Bengal-700004

But there was no response, I have submitted my account closure application 3-4 times .
It was a joint account with my Mother .
I have clearly mentioned my HDFC bank account number for the transfer of the balance amount after closure after deducting the charged of Rs 290 for account closure .

No communication was given after submission of the application multiple times.
I have not received any amount in my account .
Even the bank denied to give a copy of the receipt copy of the application form and the letter submitted to them .

My account is not blocked and i stay outside of West bengal due to my work location so unable to visit the branch also .

Need my balance amount to be transferred to my HDFC account of imemdiate basis .