IDBI Bank — Amount debited from the account but not credited to the receiver

I made a payment of Rs. 280 on 06th July 2021 from my IDBI Bank Account via UPI. The amount is deducted from my account but was not credited to the recipient. I sent a mail to the bank through the netbanking facility but it is still not resolved.

Kindly help me out with the refund of my amount deducted from my account.
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