[Resolved]  IDBI Bank — Art rtn charge refund

IDBI deep discount bond series I 1992
I am holding 4 numbers of the said bond purchased from IDBI in the Year 1992
when they all were Minor as per details below:
1. Regd. Folio No : DD00007820 certi:00007820 Name: Apeksha
2. Regd. Folio No : DD00007822 certi:00007822 Name: kavita
3. Regd. Folio No : DD00007821 certi:00007821 Name: Rakhee
4. Regd. Folio No : DD[protected] certi:00082260 Name: Kunal
5. Issue Price : Rupees. 2700/ each
6. Face Value : Rupees 1, 00, 000/
I want to redeem the Bond and in this regard I sent many emails to their Registrar at 'einward.[protected]@karvy.com' asking them the following details:
Procedures for redemption
2. Other Details/Particulars required by them
3. Do I have to submit any Form? and 1.if so let me have the Prescribed Form
4. Address to where I have to send the Original Bonds
5. I informed them that all are Tax Payer with PAN No. and Aadhaar Card Holder
6. I also attached Photo copies of Bonds
In spite of my repeated emails, so for no reply from them
Please help me to get the above information
I appreciate your early reply and your help in this matter

Kindly charges refund 590+590=, Rs 1180/-
We have timely paid Loan EMI.

Received below massage.dated 11/05/2022

IDBI Bank A/C NN05168 debited INR. 590.00 Det:ACH-RTN-CHRG[protected]. Bal (incl. of chq in clg) INR. *****as of 11MAY 10:16 hrs.

IDBI Bank A/C NN05168 debited INR. 590.00 Det:ACH-RTN-CHRG[protected]. Bal (incl. of chq in clg) INR. **** as of 11MAY 10:16 hrs.

Name Anand
A/C [protected]
IFSC CODE: IBKL0000011

ACH-RTN CHARGES Rs590*2 times deducted from my account, so plz refund my money