IDBI Bank — atm transaction

Address:

Mumbai City, Maharashtra, 410206

Hello sir,
My name is sohail shaikh and i have an account with idbi bank with account # [protected], customer id # 88735722.
On the 30/07/2017 i attempted to withdraw rs. 10, 000 from an atm but the amount was not withdrawn due to insufficient funds in the atm but the amount was debited from my savings account. I wanted this money for medicinal reasons. I spoke with the customer service representatives, floor supervisors and team leaders on multiple occasion and they promised me a callback for the same and they also said that they will keep me updated for the same. But no one is bothered calling me, everytime i call them i have to speak with a new representative explaining the story again and again.
I am really unhappy with the unprofessional attitude used by the agents and seniors.
This complaint is regarding my unsuccessful transaction and bad customer service by idbi banks representatives.
There are many people who might be facing this issue but cannot bring it to your notice.
Hoping that i should have a resolution on this as soon as possible.
Thanks and regards
Sohail shaikh