IDBI Bank — cash not dispensed from atm but amount debited from account

Address:

632 513

Using iob atm card, i went to withdraw an amount of rs 10000 from idbi atm, cash not dispensed but debited from my account. Very poor atm machines by idbi always technical problem occurs. I want my money to be reverted back as soon as possible. Why banks are playing with people money. I'm an bank employee and i'm very much depressed of these atm. And customer care not at all responding to my calls, very poor experience on banking with idbi. Kindly revert my money back, won't bank with idbi never and ever just a kind advice to people who bank with idbi.