IDBI Bank — Debit card-central shopping mall - pune-swiped debit card twice for one bill

Ankita Kakade

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411027

I shopped in central on 1st jan 2017 for Rs. 6980.67 and the cashier swipped my card twice saying it failed first time. But when i came home and checked, the amount was deducted two times from my account. I even have bank statements to prove. It was both times credited to merchant but when i called the merchant he is saying amount will be credited back in 72 hours but its not one yet. He said its bank problem as the server is down. Please help as the amount is huge.

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IDBI Bank customer support has been notified about the posted complaint.

Jan 04, 2017

Updated by Ankita Kakade I shopped in central on 1st jan 2017 for Rs. 6980.67 and the cashier swipped my card twice saying it failed first time. But when i came home and checked, the amount was deducted two times from my account. I even have bank statements to prove. It was both times credited to merchant but when i called the merchant he is saying amount will be credited back in 72 hours but its not one yet. Please help as the amount is huge.