IDBI Bank — debit card fees

Website:

www.idbi.com/index.asp

Idbi bank is charging me rs 354 rupees annually for using debit card. They have deducted this amount on june 17th 2018 for the financial year of[protected].

I called immediately to customer care to cancel the card and refund the fees. But the bank is not doing that. Both idbi customer care and branch said that they are unable to process the refund but they can charge the customer for services that customer is not using. There is no document or notice from bank that the card you are using has an annual fees.

On the website of idbi bank there is no such information. https://www.idbi.com/gold-debit-card.asp

Bank is illegally deducting customers hard earned money, without prior notice and when asked for refund they are not able to process it.

If customer care, their manager and branch are unable to process the refund then who has given them the power to deduct customer's money without taking permission from the customer.