IDBI Bank — Haven't got the money return

Address:

Kolkata, West Bengal, 700036

We have lodged a redemption dated 26/7/16 but since now haven't got the money. It's been more that 3 months please note as soon as possible.
Regs. Folio no. Ifd046943
Certificat no. 271334
First holder name: swapan poddar
Second holder name: shyamoli poddar
Third holder name: swarnali poddar

Please note our problem we are in great need news of money right now.
Thank you