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IDBI Bank — home loan prepayment

I want to close my home loan account.
So i have issued cheque for prepayment on 17/8/2017 but never credited on my account so i suspect somebody misused the amount. Because i have called customer service and drop email no proper response for this issue.

10/10/2017 got statement and was shocked until now the amount never credited. I have called and ask the customer service but no proper response.

11/10/2017 the amount was credited my account but still now the never do the proper reversal of all interest.

Very very bad customer service.
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IDBI Bank customer support has been notified about the posted complaint.
Dec 04, 2017
Updated by pvr_sara simply IDBI says resolved. I could see lot of people struggling with IDBI and lot of issue raised in past few days.

even my issue is not fully resolved and always keep on sending emails but not properly response and worst service .

Management should be directly involved and rectify the issue's otherwise will critical issue on business. because top management never see on ground level ...pls try to rectify the issue's
Dec 07, 2017
Updated by pvr_sara I don't know whether RBI looking on these kind of issue's because it impact all customers. but the bank don't care.

so RBI should react on these kind of issue's so that bank will change otherwise customer always impact
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I have highlighted customer service is doing wrong and suspect they might be misusing the funds. Issue should be highlight to management team.

So that in future it will not happened this kind of issue.
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