IDBI Bank — imps request raised deducted from my account by not credited to beneficiary

Address:

Nagpur, Maharashtra, 440022

Imps
[protected]

I have raised the imps request with the above id, which is not been credited the the beneficiary account.

I am expecting either it should get credited or refund.
I am not getting any confirmation from the bank, i have checked my account statement and it shows as debited from the bank.

Also i dont know what is the proper procedure to check if this kind if problems happened. How to resolve them or whom to contact.

Please look into this, thank you.