IDBI Bank — imps transaction failure but amount debited

Address:	602001
Website:	idbi

Dear sir, i nandakumar. S having an sb account numbered:- [protected] with idbi bank thiruvallur branch transferred an amount of rs. 800/- on 02nd november 2017 through net banking imps. Imps transaction id: s97088770. However, my account got debited but the beneficiary account has not been credited and the same has not been reversed to my account by the bank. I mailed to bank 2 times and informed to the bank directly but till date amount not credited in the account.