IDBI Bank — Loan Account Issue

We have mudra loan Credit Account amount 9 lakh at Hapur Branch
which interest is being deducted automatically from main account ending number 715 from day of start of Mudra loan ending account no 3759
and the interest amount is being deducted or transferred by bank automatically for Interest pay on monthly basis
Suddenly bank has stopped deduction of the interest amount for the month of Jan 22 to Mar 22 after several reminder to Bank manager but he assured not to worry about the same There are some glitch in our system
And bank started to deduct the pending amount in the month of Apr 22 stated that is our technical problem Now
and put our loan account in NPA and rated us 9 on commercial CIBIL We request you to kindly investigate the matter and correct our CIBIL as it is impacting our Business also
So kindly do the needful as we are maintaining very good relationship with IDBI and not expecting this type of problem with us