IDBI Bank — money refunded

Address:

Cuttack, Odisha, 754134

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Sir mera name Mahammad sakil aktar khan. Sir me 09/11/2018 ku 2000 rupes transfer kar rahatha idbi mobail banking se. Mere sbi account pe lekin achanak network chalejanese mera 2000 rupes katgaya is bat dukh he mere account pe transfer nahi hua he pata nahi kidhar chalagaya.Me ap ke customer care pe call kiya tha to o bole 10 se 15 din ke andar refund hojayega ap ke account pe. Lekin aj ku 20 din hogaya abhitak refund nahi hua he.. please help kariye.
Account number-[protected]
Customer ld[protected]
Name-Mahammad sakil aktar khan