IDBI Bank — non reversal of excess money debited from account through atm

Address:

Bhopal, Madhya Pradesh

I would like to inform you that on 5th april 2019 i had debited Rs. 3000 from sbi atm through my idbi bank atm card but Rs. 5000 got debited from my account and i had only received Rs. 3000.I have submitted my complaint to my parent branch on 5th apr 2019 but still i havnt received my money back.Bank officials are also not giving me proper reason as to why my money hasnt refunded.I am facing lot of problems .kindly refund my money as soon as possible

Name-Archana saxena
Acc.no.-[protected]
Idbi branch name- New market branch, Bhopal
Ifsc code-ibkl0000030
Mobile no.-[protected]
Address-Jm 6/8 Ankur complex phase 3 Shivaji nagar, Bhopal m.p-462016