IDBI Bank — preferred account conversion to idbi bank sabka basic savings account

From: bipin babu
Sent: thursday, may 10, 2018 11:04 am
To: [protected]@idbi.co.in; rajesh. [protected]@idbi.co.in; [protected]@idbi.co.in; [protected]@idbi.co.in
Subject: re: re:'idbibank=[protected]' customer id: 75575578

Hi tahira,

Reference to customer id: 75575578

Please understand that i have not received any official letter or the e-mail from the idbi bank, koramangala branch prior to charges incurred, the following preferred account was zero balance for many years, prior to closing the fd's hence the idbi bank, koramangala branch should notify customer via official mode of communication letter or e-mail. It was not done in this case hence i do not authorize any charges by idbi bank, koramangala branch, hence i request you to wave off any charges incurred due to non maintenance of the preferred account and convert the account to sabka basic savings account effective immediately. If you cannot wave the charges incurred please escalate to the complaint to the next level, banking complaints escalations tier ii to shri r. Prakash, general manager & gro. Or tier iii shri n. Krishnan chief grievance redressal officer (Cgro)

Note: please note that i have spoken to the bank manager with no solution from his end, i had clearly requested to wave the charges incurred and convert the following account to zero balance account sabka basic savings account, however he's reluctant to retain the customer and unwilling to help in resolving the issue. Please resolve the following issue asap, if not i will need to take this up in the consumer court.

Please update the complaint number in the subject line for further communication.

Regards,

Bipin