IDBI Bank — refund of rs.1000/-

Address:

Thane, Maharashtra, 400604

Dear team,

On 8th feb i swiped my debit card for rs.1000/- at thane. When shopkeeper swiped my card i immediate got sms for deduction of rs.1000/- (Transaction details - visa-pos/msw*ghunghat mumbai) from my account for rs.1000/- but at same time shop keeper shows card decline on his machine.
I wait for 24 hours for refund from bank but didn't get refund. Then on 9th feb i launched complaint to customer care. They had inform me if shop keeper's bank will not received payment then i will get my money within 10 days. My complaint no. Is 117/205/86168.
But till date amt of rs.1000 not received by me nor by shopkeeper.
So you are requested kindly look into this matter and refund my rs.1000/- immediately.

Thanks & regards,
Pallavi rane.