IDBI Bank — reverse mortgage

Address:

411009

My name is arvind muralidhar ghanekar; i applied for reverse mortgage from idbi bank pune-swargate branch on 3rd april 2018. The sales manager who assisted us during the process of application filing was mr. Saurav singh from idbi bank pune-swargate branch. We had submitted all the requested documents of our apartment required for reverse mortgage process on 3rd april 2018. I submitted two cheques as part of fees/legal charges /technical charges for reverse mortgage. The cheques amounts were rs 11800 and rs 4720.

After 2 weeks on 21st april 2018, we were asked to come to idbi bank to submit few more missing documents required by legal team for further processing of reverse mortgage. When we reached the bank, the branch manager/head mr. Upadhyay called us to his cabin and told our reverse mortgage file is rejected.in addition to this, mr. Updhayay promised us that the 2 cheques collected for admin/legal fees totaling to rs 16, 600 will be refunded by next week in our idbi account. The refund did not come in a week’s time, when we went to idbi bank again to claim for this, mr. Updhayay then changed his words and told that legal charges of rs 4720 cannot be refunded back, he will only try to get remaining amount of rs 11800 refunded back to our idbi bank. But till date, i have not received my rs 11800 back. We were not even given an opportunity to submit missing documents of reverse mortgage as mr. Updhayay rejected the file much before that.
Please refund my rs 11800 debited on 19/04/2018 by idbi bank towards reverse mortgage processing. There is absolutely a lack of coordination and communication /lots of internal differences between sales manager, branch head (Mr. Updhayay) and the legal team. Mr. Upadhyay had made false promises to us on 21st april 2018 that rs 11800 will be refunded within few days. He told rs 4720 legal fees is non refundable but promised us that rs 11800 will be refunded back to us.

Today is 19th may and i still have not got my rs 11800 back from idbi bank. Is this how idbi bank makes money from senior citizens by first collecting money towards processing of reverse mortgage fees and later rejects the reverse mortgage application and does not return the money as promised???
I am a senior citizen with limited monthly income hence i need my rs 11800 back which was collected on 19 april 2018 by idbi bank as fees of reverse mortgage but as mentioned above the reverse mortgage file was rejected by mr. Updhayay (Branch head - swargate branch-mitramandal chowk - pune) on 21st april, 2018. Kindly treat this as an urgent complaint. Please ensure that i am refunded the rs 11800 back in my idbi account as this is my hard-earned money.