IDBI Bank — Sending cheque late for clearing

Address:Latur, Maharashtra, 413517

I have preferred account in IDBI BANK BR.UDGIR.I DEPOSIT CHEQUE IN MY ACC.ON 05/01/17 AND BANK SENT IT FOR CLEARING ON DATE 17/01/17.Expiry of my cheque is 02/02/17.if my cheque is not clear Who is responsible for this.
Before this i also complaints about service and behaviour of bank staff but no response.
Name-Honkar Amol
Acc.no.-[protected]
Contact- [protected] / [protected]
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My IDBI Bank Customer Id - 2211492.
My IDBI bank branch is Khar (W) in Mumbai.

I have received my ATM card PIN last week but not yet received the ATM card and my current Card is getting expired this month.

Please help.

Regards,
Balakrishnan Thillaipandy.

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