IDBI Intech Ltd. — unnecessary harassment to a minor passenger

Address:

32, KAVERI APARTMENT, BANDER BAGICHA, NEW DAK BUNGLOW ROAD, Patna, Bihar, 800001

My daughter (16 years old) studies in dehradun and had her reservations for dehradun from flight no. 6e 6367 (Departure time 8.50 am) from patna to delhi and from there 6e 966 (Departure time 1.00 pm) from delhi to dehradun, dated 2nd november'2019.
Somehow due to weather reasons flight from patna got delayed by an hour and was rescheduled for 10.00 am but when my daughter went to indigo counter she was told that her flight has been changed and now she will be flown to lucknow at 12.35 pm and from there to dehradun at 4.30 pm. Reason given that with the earlier flight she would not be able to catch the flight to dehradun from delhi. But actually there was sufficient time for her at delhi airport eventhough she would have gone by this rescheduled flight at 10.00 am.
Since this 6e 6367 flight to delhi is most preferred flight and rates were very high today, attendant on the counter saw that there is this innocent minor child who would not understand anything and they purposely changed her flight. We had booked her day flight so that she reaches dehradun by 1.50 pm and then she will reach to her school during the day time but now with this rescheduling she will reach dehradun airport by 5.50 pm and will be dark by that time. Since she is a minor girl and it is not very safe to travel alone from the airport to dehradun town during the dawn it is the entire responsibility of indigo for the carelessnes and greediness they have shown. We are filling a legal suite against this matter and therefore giving the information to the consumer forum for there support.