IDFC Bank — About credit vidya & hdfc insurance in loan

Address:

Distt jalandhar

My name is satkar singh and i have a loan with idfc first bank with loan a/c 77823019 on 13 jun 2022 . when i applied the executive fill the details and also adds credit vidya product of 1350rs hdfc insurance of 4187rs but policy not received.2 months passed but policy not received.when i talk to customer care they says talk to hdfc insurance deptt.when i talk to hdfc they says give us policy number but policy not received to me so how can i give policy number.please cancel my hdfc life insurance and credit vidya and refund my amount of premium paid.