[Resolved]  IDFC Bank — account closure

Address:

Gautam Buddh Nagar, Uttar Pradesh

I had opened a saving account in idfc bank through online mode. During a camp organized by idfc bank I was told that officials will visit your home for verification of documents. Since that day neither any message was received by me or no bank official visited me. My email was bombarded with unnecessary loan related emails from bank but none mentioning urgent Kyc updation required. I had a term deposit, recurring deposit from that account. Suddenly one day my account is closed without any prior intimation from bank. It is clear guidelines of rbi that customer is to be informed 6months prior to closure of account. When I visited branch officials of sector 18branch they refuse to accept any responsibility. They suddenly closed my account and couriered the dd in my name to my permanent address without informing me. It's clear violation of customer rights.