IDFC Bank — Complaint about not delivering of SOA and Insurance policy bonds with details

Address: 1015/15 Kalyangarh, P.O.-Haripur, P.S-Ashokenagar, PIN-743223

Sir,
I Sri Dipankar Ghosh, LAP Ac. No. 19109954 have taken a Loan to the tune of RS. 17, 50, 000/= (seventeen lac and fifty thousand) only, sanction date 27.12.2018 and RS. 16, 17, 104/=(sixteen lac seventeen thousand one hundred four) only, was disbursed on 31.12.2018 after deducting a huge amount as various insurances and other charges. But the branch didn't deliver me any documents regarding the insurance policy and SOA after repeated requests from the beginning.
I have made regular payments of EMI till Mar'2020, but after that my business has completely collapsed due to lockdown. The bank declared my loan ac. as NPA by demand notice Us 13(2) of sarfaesi act 2002 by Authorised Officer dated 20.04.2021, posted on 01.06.2021, received on 09.06.2021 I have raised specific objection against the amount demanded in the notice U/S 13(2) as it is unjustified so again I have asked for SOA which I did earlier also but I didn't get any response from Br. Head, Legal Manager and Authorised Officer also .
So please look into the matter and need to be redressed soon.
I am awaiting your kind cooperation.
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IDFC Bank customer support has been notified about the posted complaint.
Sep 07, 2021
Updated by dipankar5ghosh
I am attaching again the first page of reminder letter dated on 04.08.2021, which got displaced mistakenly while uploading the complaint. Apologies for the unintended mistake.

 
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