[Resolved] IDFC Bank — emi deducted twice | |
Hi team My loan account number is 21298664. And due date of payment is 1st of every month. Due to lack of money on 1st i have not paid emi and 2 times ecs return charge is deducted and thus when i received my salary on 7th i have made the payment. The utr of my payment is[protected] Then on 10th march 2020 again automatic ecs was debited of amount 9462. I have mailed the bank customer care also but they have given me no response. Request your support for adjusting my payment in next month or returning back amount of 9462. Regards Rahul Was this information helpful? | |
May 28, 2020 Complaint marked as Resolved IDFC Bank customer support has been notified about the posted complaint. Verified Support Mar 16, 2020 IDFC Bank Customer Care's response Dear Sir, We regret the inconvenience caused to you. Please write to us at social.[protected]@idfcfirstbank.com with your contact details or you may reach us at[protected]. Our customer service team will assist you at the earliest. Team IDFC FIRST Bank | |
 3 Comments | |
Comments
On 6th mar, try to take the money from ATM, I didn't get the money but the amount debited from my account. Contacted customer support and they said there is a technical problem and the money refunded in 24hrs. Nearly, 24hrs gone still didn't receive the money
Reply
My Name is Yuvaraj
As per RBI guidelines, banks are permitted to extend moratorium only for instalments of loan which are due between 1st March 2020 and May 31 2020,
1. I have paid my EMI balance of three pending EMI on July month 2020 to IDFC executive on hand by cash .
2. I have sent email regarding to extend moratorium on May month 7th 2020 to avoid EMI debit from my account due to COVID lockdown.
3. But now IDFC bank –theynampet debited amount of 16500rs from my salary account for check bounced issue. My actual salary is 16700 rs this very highly pathetic for me.
4. I am very dis appointed because this IDFC first bank easy EMI debit card,
5. I have paid my EMI on regular basis without any delay but due to COVID I am unable to pay even I have applied to Extend moratorium for instalment of my EMI ( Please refer below email reply from IDFC bank)
6. I am very regret to open Easy EMI account in your IDFC first bank
7. This is not at all acceptable for me and my family. You are debiting my whole salary for check return issue how can I run my family I have one new born baby also.
I have attached my bank statement for your reference.
Regards
YUVARAJ M
[protected]
[protected]
My loan number
[protected]
[protected]
[protected]
[protected]
As per RBI guidelines, banks are permitted to extend moratorium only for instalments of loan which are due between 1st March 2020 and May 31 2020,
1. I have paid my EMI balance of three pending EMI on July month 2020 to IDFC executive on hand by cash .
2. I have sent email regarding to extend moratorium on May month 7th 2020 to avoid EMI debit from my account due to COVID lockdown.
3. But now IDFC bank –theynampet debited amount of 16500rs from my salary account for check bounced issue. My actual salary is 16700 rs this very highly pathetic for me.
4. I am very dis appointed because this IDFC first bank easy EMI debit card,
5. I have paid my EMI on regular basis without any delay but due to COVID I am unable to pay even I have applied to Extend moratorium for instalment of my EMI ( Please refer below email reply from IDFC bank)
6. I am very regret to open Easy EMI account in your IDFC first bank
7. This is not at all acceptable for me and my family. You are debiting my whole salary for check return issue how can I run my family I have one new born baby also.
I have attached my bank statement for your reference.
Regards
YUVARAJ M
[protected]
[protected]
My loan number
[protected]
[protected]
[protected]
[protected]
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