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IDFC Bank — Extremely disappointing experience from IDFC regarding my redemption of my hard earned money (Ref:IDB0317743)

Dear Team,
Inspite of sending hundreds of mail to the IDFC customer care (REF:IDB0317743), I am not getting any support to get my money which has matured since last year. Please help me in reaching my problem to the concerned person who can actually help me out . As a senior citizen during the pandemic, I got an extremely disappointing behaviour from the IDFC . Please help me in resolving my problem.
Regards
Sourajit .
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